Case Studies

These case studies reflect some of the return to work outcomes of clients who have worked with Kaleidoscope. Some were newly injured clients who experienced Kaleidoscope’s early intervention ‘preventative model’ whilst other clients were community based who had experienced their injury many years prior to engaging with Kaledoscope’s ‘restorative model’ of vocational rehabilitation.

Every effort was made to ensure accuracy of details at the time of posting but some, such as employment, may be subject to ongoing change.

  • Ray Stagg – Sales Administration
  • Richard Scaife – Taxi Dispatcher
  • Brendan Uncles – Brent Smith Trailer Ltd, Engineering hand
  • Jason Duncan – Total Stock Crates Fielding Ltd – welder
  • Andrew Wilce – Regional Sales Representative for EuroTech
  • Doug Booth – RNZAF Aircraft Technician
  • Hunter Darry – Sales Manager for Donaghys Industries Ltd
  • Abby Gaines – Barista
  • Amanda Jackson – Nurse Maude Care Planner
  • Henk Vermeer – Self Employed Poultry Farmer
  • Chris Ham – Owner/Manager Telecommunications Business
  • Graham Gomm – Computer Helpdesk Administrator
  • Andy Hawker – Software Technician
  • Kendall Akhurst – Customer Service Rep
  • Ross Livingstone – Owner/Manager Hair Salon
  • Brendan Sheehan – Civil Engineer
  • Roger Watts – Customer Services Consultant for TelstraClear
  • Amy Glassford – Officer Administrator for Fulton Hogan
  • Willy Karu – Telpower
  • Derek Wight – Excavator operator
  • Muir Templeton – Systems Administrator & Developer
  • Dean Hatchard – Commercial Fisherman


RAY STAGG

Current Occupation:
Sales Administration
What do you actually do?:
Sell glass and service sales contracts for Pilkington Glass
Impairment Level:
T6 Incomplete
Occupation pre-injury/Illness:
Self-employed glazier
Why did you get back to work?
To pay the bills, social reasons, and to be productive.
Tips for getting back to work:
Use your networks.


RICHARD SCAIFE

Current Occupation:
Call centre – Taxi Dispatcher
What do you actually do?:
Work in a small call centre environment and manage a computer software and phone system to dispatch taxi to clients.
Impairment Level:
Guillian Barre
Occupation pre-Injury/Illness:
Unemployed journalist
Why did you want to get back to work?:
Something to do and earn some money that would enable me to be free of Work & Income and the Invalids Benefit.
Tips for getting back to work:
Persistence!


BRENDAN UNCLES

Current Occupation:
Brent Smith Trailer Ltd – Engineering hand
What do you actually do?:
Assist around the workshop with equipment maintenance, light engineering work
Impairment Level:
T7 Incomplete Para
Occupation pre-Injury/Illness:
Brent Smith Trailer Ltd – Engineering hand
Why did you want to get back to work?:
I have my whole life ahead of me and I’m keen to work because that is what living a normal life is all about.
Tips for getting back to work:
Patience, persistence and keep in contact with your employer.


JASON DUNCAN

Current Occupation:
Total Stock Crates Fielding Ltd – welder
What do you actually do?:
Assist with the welding and building of stock crates
Impairment Level:
L3 Incomplete Para
Occupation pre-Injury/Illness:
Total Stock Crates Fielding Ltd – welder
Why did you want to get back to work?:
I felt valued in my work, I enjoyed the team I worked with and enjoyed the job
Tips for getting back to work:
Maintain a good relationship with your employer during your inpatient stay.


ANDREW WILCE

Current Occupation:
Regional Sales Representative for EuroTech
What do you actually do?:
Maintain positive and productive sales relationships with clients
Impairment Level:
L3 Incomplete Para
Occupation pre-Injury/Illness:
Pilot
Why did you want to get back to work?:
Financial independence and to be productive in a job I enjoy.


DOUG BOOTH
Current Occupation:
RNZAF Aircraft Technician
What do you actually do?:
Responsible for the management and maintenance of the Historical Flight aircraft
Impairment Level:
L1 Incomplete Para
Occupation pre-Injury/Illness:
RNZAF Aircraft Technician
Why did you want to get back to work?:
It’s what I do – its what I enjoy, and I want to keep active and doing something productive with life.
Tips for getting back to work:
Maintain good communication with your employer and ease back into work gradually over a period of 2-3 months.


HUNTER DARRY
Current Occupation:
Sales Manager for Donaghys Industries Ltd.
Impairment Level:
C3 Incomplete
Occupation pre-Injury/Illness:
Sales Manager
Why did you want to get back to work?:
It’s what I do and it provides a focus and balance to life.
Tips for getting back to work:
Continue good communication with your employer.


ABBY GAINES

Current Occupation:
Barista
What do you actually do?:
Make great coffee of course!!
Impairment Level:
L5 Incomplete Para
Occupation pre-Injury/Illness:
Barista
Why did you want to get back to work?:
To earn money, to meet people and to be independent.


AMANDA JACKSON
Current Occupation:
Nurse Maude Care Planner
What do you actually do?:
Coordinate carer provision throughout Christchurch for people requiring caregivers
Impairment Level:
C6/7 Complete Tetraplegia
Occupation pre-Injury/Illness:
Barista/Café worker
Why did you want to get back to work?:
For further independence.
Tips for getting back to work:
Ease back into work gradually.


HENK VERMEER
Current Occupation:

Self Employed Poultry Farmer, Stillwater, Greymouth.
What do you actually do?:
Farming over 250 chickens for organic free range eggs and for meat. Also grazing some beef cattle.
Impairment Level:
T5/6 – incomplete
Occupation pre-Injury/Illness:
Relief dairy milker and worked at the Tegel chicken plant
Why did you want to get back to work?:
I went back to work 1 year after my accident mainly because I can’t sit still and I always need to be doing something. Also I know it’s a lot healthier to be doing things and I wanted the money!
Tips for getting back to work:
You need to kick yourself up the bum to get started because no one else is going to do it for you.
Starting out in your own business involves getting a plan together and then very good budgeting and cost controlling.


CHRIS HAM

Current Occupation:
Owner/Manager, Telecommunications Business, Blenheim
What do you actually do?:
Selling phones and phone systems. Designing technology solutions and managing a team of 8 sales and technical staff.
Impairment Level:
C5/6
Occupation pre-Injury/Illness:
Clerk in a car spare parts department
Why did you want to get back to work?:
I enjoy dealing with people and I saw no reason that I couldn’t do at least some of my old job. Also there were things I wanted to have and that I wanted to do and I knew I needed money to do them.
Tips for getting back to work:
You need to kick yourself up the bum to get started because no one else is going to do it for you.
I was guaranteed work by my old boss so that got me back into work pretty quickly.
When it came to setting up my own business it wasn’t really any different for me as for anyone else, able-bodied or not.


GRAHAM GOMM
Current Occupation:

Computer Help Desk Administrator
Tairawhiti (Gisborne) Hospital
What do you actually do?:
First line of response for all hospital IT systems. Solving the users’ problems by phone as well as hands-on throughout the hospital. Includes both hardware and software fixes.
Impairment Level:
C5/6
Occupation pre-Injury/Illness:
Plumber
Why did you want to get back to work?:
Didn’t want to sit around home doing nothing and to get my life back on track.
Tips for getting back to work:
It’s all about who you know and coming from a small-ish community everybody knows someone. Also making use of vocational rehabilitation agencies like Workbridge that can assist with training, workplace adaptations and wage subsidies


ANDY HAWKER

Current Occupation:
Software Technician,
Jade Development Centre,
Christchurch.
What do you actually do?:
Testing the latest versions of the ‘Jade’ enterprise application development environment prior to full market release. Also writing many applications using ‘Jade’ to test all aspects of the system.
Impairment Level:
C6/7
Occupation pre-Injury/Illness:
Factory Worker
Why did you want to get back to work?:
I always had worked and I had also often considered going to university but was unable to. So when I had my accident along with my lifestyle change I had to do a career re-think. I took the accident and subsequent recovery as an opportunity to actually do it and go to university. This was the only way to ensure that I could rejoin the workforce without having to start from the bottom.
Tips for getting back to work:
Don’t be afraid to stand out at University/Polytech. Be proactive and ‘memorable’ to your lecturers/teachers and they could be very helpful in your job search. It’s all about whom you know and who knows you. The broader your personal networks and profile the better. It doesn’t guarantee you a job but it may mean you get to know about them first. In other words to get you the proverbial “foot (or wheel) in the door”.


KENDALL AKHURST

Current Occupation:
Customer Service Rep,
Westpac,
Wellington.
What do you actually do?:
Call Centre operator taking customer enquiries and straight away doing a wide variety of banking functions for people.
Impairment Level:
C5/6 – incomplete
Occupation pre-Injury/Illness:
Just completed call centre training
Why did you want to get back to work?:
To keep up social interaction and also in my call centre team there were 9 women and me so I was keen to get back to it! Also for the money because I didn’t want to be restricted to just 80% of my old wage. The other reason was I wanted to repay the loyalty Westpac gave me by keeping my job open.
Tips for getting back to work:
Since Westpac kept my job open for me and I was able to pretty much get straight back to my job just 8 months after my accident. I started part-time and eased back into it. I could still do call centre work without too much trouble although I needed to sort out a few tricks for using the computer again.
I think the key for getting back to work is to choose something you really want to do.


ROSS LIVINGSTONE
Current Occupation:
Hair Salon Manager
Wellington
What do you actually do?:
Own and manage a 9 person hair salon in downtown Wellington
Impairment Level:
C6/7
Occupation pre-Injury/Illness:
IRD Clerk
Why did you want to get back to work?:
I was left in absolutely no doubt by my first ACC case manager that I would return to work. She expected that I would go back to work and so I expected it as well.
Tips for getting back to work:
I was fortunate that I had a flexible and accommodating employer (IRD) at the time of my accident. I didn’t really like the job but it got me back into normal working life at the age of 21 and was a stepping stone to running the family business (a supermarket with 160 staff) and then on to my current business.
My current business came about through friends and networks I had in Wellington, so ‘Who you know’ is very important.


BRENDAN SHEEHAN

Current Occupation:
Civil Engineer,
Meridian Energy,
Christchurch
What do you actually do?:
Specialist dam engineer managing the safety of all existing Meridian Energy dams.
Impairment Level:
T9/10
Occupation pre-Injury/Illness:
Engineering Cadet
Why did you want to get back to work?:
I never considered not working. I was able to go back to my existing employer which helped a lot.
Tips for getting back to work:
Continuing my studies as an inpatient showed motivation and initiative which are the attitudes that employers are always looking for.
Any workplace alterations that may be required should be discussed up front with employers and use made of ACC or Workbridge funding to


ROGER WATTS

Current Occupation:
Customer Services Consultant for TelstraClear
What do you actually do?:
Call Centre Operator managing sales and services for Telstra Clear customers.
Impairment Level:
T11 Complete
Occupation pre-Injury/Illness:
Builder
Why did you want to get back to work?:
To work in a job that I can develop new skills and thrive in.
Tips for getting back to work:
Perseverance and don’t settle for second best


AMY GLASSFORD

Current Occupation:
Officer Administrator for Fulton Hogan
Impairment Level:
T4
Occupation pre-Injury/Illness:
Student


WILLY KARU

Current Occupation:
Telpower
What do you actually do?:
Lay telephone cable lines
Impairment Level:
C4 Incomplete Tetraplegia
Occupation pre-Injury/Illness:
Drain layer
Why did you want to get back to work?:
It is a normal part of my everyday life and you’ve got to do something to be fit and active as possible.


DEREK WIGHT
Current Occupation:

Excavator Operator


MUIR TEMPLETON
Current Occupation:

Systems Administrator & Developer
Impairment Level:
C6 Complete Tetraplegia


DEAN HATCHARD
Current Occupation:

Commercial Fisherman
What do you actually do?:
Catch fish!
Impairment Level:
T6/7


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