Returns Policy for Online Orders

NZST is committed to providing quality products to our customers. Are you not completely satisfied with your new purchase?

Products purchased from our website may be returned for any reason within 14 days following delivery. Returned products must be accompanied by the original invoice.

Products may be returned by post to:

NZ Spinal Trust
Private Bag 4708
Christchurch 8140
New Zealand

If you wish to return your products via courier please send them to:

NZ Spinal Trust
Burwood Hospital

300 Burwood Road
Christchurch 8083
New Zealand

Products returned by post are your responsibility until they reach us, so please ensure they are packaged securely. We recommend using tracked mail.

You will receive a full refund of the price you paid for a returned product. However, unless the product is faulty or not as ordered, we will not refund any applicable delivery charges or your costs of returning the product. The refund will be in the same form as your original payment.

If you return a product by post, we will email you when we receive it. We will process the refund due to you as soon as possible and, in any case, within seven days of our receipt of the product.